17e Privacy Policy — How Your Data Is Protected
Your privacy is a priority at 17e. This page clearly explains what information we collect, how it is used, how it is protected, and what your rights are as a user of our platform in Malaysia. Please read this policy carefully.
What information is collected when you use the platform?
During registration, 17e collects your full name, email address, phone number, and identity details required for account verification. This information is used to verify your identity and ensure every account is unique and legitimate.
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect the bank account or eWallet details you register with us. Full account numbers are not stored directly in our systems — we only retain the information necessary to process legitimate transactions.
The 17e platform automatically logs technical information such as device type, operating system, browser type, IP address, and time zone. This data is used to improve platform performance and detect suspicious or unauthorised access to your account.
We record in-platform activity such as betting history, session duration, game preferences, and interface interactions. This data helps us understand usage patterns for service improvement and to deliver a better experience for Malaysian users.
How does 17e use your information?
All information collected by 17e is used exclusively for the purposes stated below. We do not sell, rent, or use your personal data for third-party marketing without your consent.
- Verifying user identity and maintaining account security
- Processing MYR deposits and withdrawals accurately
- Providing effective and responsive customer support
- Detecting and preventing fraudulent activity or unauthorised access
- Complying with applicable legal and regulatory requirements in Malaysia
- Continuously improving platform performance and the overall user experience
Cookies and tracking — what is used and why
The 17e platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you browse our website.
Keeping your login session active and saving your language preferences and settings between visits.
Helping us understand how users interact with the platform for improvement purposes, without identifying individuals.
You can block or delete cookies through your browser settings. However, doing so may affect certain features on the 17e platform, such as staying logged in.
Data storage, security, and third-party sharing
Data storage and retention
Your personal data is stored on servers protected with industry-standard SSL encryption. We retain data for as long as your account is active or as required to meet our legal obligations. Once an account is closed and the mandatory retention period has lapsed, data that is no longer needed will be securely deleted.
Third-party data sharing
17e does not sell or share your personal data with third parties for marketing purposes. Data is only shared with necessary service providers (such as payment processors TNG or FPX) and only to the extent required to deliver the service. All such third parties are bound by strict data protection agreements.
Legally required disclosure
Where required by Malaysian law or a directive from a legitimate authority — such as a criminal investigation or court order — 17e may be obligated to disclose certain information to the relevant authorities. In such situations, we will endeavour to notify you if permitted to do so by law.
Your rights as a user and how to reach us
Three key rights you have over your data
You have the right to request a copy of the personal information we hold about you. Send your request to our support email and we will process it within a reasonable timeframe.
If any information we hold is inaccurate or out of date, you have the right to request a correction. Log in to your account to update basic details, or contact 17e support for changes that require verification.
You may request the deletion of your account and personal data. Please note that certain data may need to be retained for a specified period to comply with legal requirements before it can be permanently deleted.
Changes to this Privacy Policy
17e reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated via in-platform notifications or email to your registered account. Continued use of the 17e platform after changes are published constitutes your acceptance of the updated terms. We recommend reviewing this page periodically.
Contact us about privacy
For any enquiries regarding this Privacy Policy, your data rights, or requests for access and deletion, please contact the 17e team:
Support email:
[email protected]
For general questions about the platform, visit our FAQ page us first.